Shipping policy

Shipping Policy

Last Updated: October 5, 2026

At MiniMaxx, we understand that once you order your device, you want to receive it as quickly as possible. We work to process and dispatch MiniMaxx orders efficiently while providing clear tracking and delivery information.

This Shipping Policy applies to physical products purchased directly through MiniMaxx.com.

Order Processing

Our goal is to process and dispatch in-stock MiniMaxx orders within 2 business days of your order being placed.

Business days are Monday through Friday, excluding applicable statutory holidays.

Please note that processing time and shipping time are separate. The delivery estimate associated with your selected shipping method begins after your order has been processed and dispatched, not when the order is originally placed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of unusually high order volume, product launches, promotions, holidays, severe weather, or other circumstances outside our control, processing may take longer.

Where We Ship From

MiniMaxx orders are fulfilled from British Columbia, Canada unless otherwise indicated.

We ship to customers throughout Canada, the United States, and other supported international destinations.

Available shipping methods and rates are displayed during checkout based on the delivery destination.

Shipping & Delivery Times

Delivery times vary depending on your location and the shipping service selected at checkout.

Shipping estimates are provided by the applicable carrier and begin once your order has been dispatched.

Estimated delivery dates are not guaranteed. Carrier delays, weather, customs processing, holidays, remote delivery locations, and other circumstances outside MiniMaxx's control may affect delivery times.

Selecting an expedited shipping service does not reduce order processing time unless expressly stated otherwise.

Tracking Your Order

Once your order has been processed and a shipping label has been created, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to receive and scan your package.

It is normal for tracking information to initially show little or no movement after a shipping label has been created. Tracking typically begins updating after the package reaches the carrier's facility.

If you have not received tracking information within 4 business days of placing an in-stock order, please contact MiniMaxx customer support.

Multiple Shipments

Orders containing multiple products may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Receiving one package does not necessarily mean that your entire order has been delivered.

Weekend and Holiday Deliveries

MiniMaxx processes orders during regular business days.

Orders placed during weekends or holidays will generally be processed beginning on the next business day.

Carriers such as UPS, FedEx, DHL, Canada Post, USPS, or other delivery providers may have limited or unavailable weekend and holiday delivery depending on the destination and shipping service.

International Shipping

International orders may be subject to customs clearance, import regulations, duties, taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

Where MiniMaxx includes duties, taxes, tariffs, or other import charges in the amount collected at checkout, those charges will be handled according to the terms displayed during checkout.

Where such charges are not included at checkout, the recipient may be responsible for charges imposed by the destination country or carrier.

Customs processing may delay delivery. MiniMaxx does not control customs processing times.

Customers are responsible for ensuring that products ordered from MiniMaxx.com may legally be imported into their destination country.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact MiniMaxx as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Tracking Shows Delivered but Package Cannot Be Found

If tracking indicates that your order has been delivered but you cannot locate the package:

  1. Check around the delivery location, including entrances, garages, mailrooms, parcel lockers, and other safe-drop locations.

  2. Check with household members, neighbors, building management, or anyone else who may have accepted the package.

  3. Contact the shipping carrier using your tracking number and request a delivery investigation.

  4. If the package remains missing, contact MiniMaxx customer support so we can assist with the carrier investigation where appropriate.

Carrier investigations may require several business days to complete.

Lost or Delayed Shipments

Once a package is in transit, delays may occur due to weather, carrier network issues, customs processing, holidays, incorrect addresses, or other circumstances outside MiniMaxx's direct control.

If tracking has stopped updating for an unusual period of time, please contact the carrier first using your tracking number.

If the issue cannot be resolved with the carrier, contact MiniMaxx and we will assist where appropriate.

A package must generally be confirmed as lost by the carrier before a replacement or other resolution can be issued.

Damaged Shipments

If your MiniMaxx device arrives damaged, do not install, connect, activate, or use the device.

Contact MiniMaxx customer support as soon as possible after delivery.

Please retain:

  • The MiniMaxx device

  • All original packaging

  • The shipping box

  • Packing materials

  • Shipping labels

We may request photographs or video showing the product, packaging, shipping box, and visible damage so that we can investigate the issue with the carrier.

Reporting shipping damage promptly gives us the best opportunity to resolve the issue.

Delivery Delays

MiniMaxx works to process orders promptly, but we cannot guarantee specific delivery dates.

Delivery may be affected by circumstances outside our control, including:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Customs inspections

  • Border delays

  • Holidays

  • Labor disruptions

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Remote delivery locations

We will make reasonable efforts to assist with delayed shipments but are not responsible for carrier or customs delays outside our control.

Order Changes and Cancellations

If you need to change or cancel an order, contact MiniMaxx as soon as possible.

Once an order has entered fulfillment or has been shipped, we may be unable to modify or cancel it.

If an order has already shipped, any return will be subject to the MiniMaxx Return & Refund Policy.

Refused and Undeliverable Shipments

Please do not refuse delivery as a method of returning an order.

Returns must follow the MiniMaxx Return & Refund Policy and receive any required return authorization before being sent back.

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other delivery issue may be subject to additional shipping charges.

Contact MiniMaxx

If you have questions about your shipment, tracking information, or delivery, contact MiniMaxx customer support through MiniMaxx.com.

Please include your order number and tracking number, if available, so we can assist you efficiently.